From service discovery and onboarding to billing, troubleshooting, and network optimization, OSS and BSS play a crucial role at every stage of the customer journey. BSS focuses on customer-centric operations, such as product design, pricing, order fulfilment, and support, while OSS ensures reliable network performance, service provisioning, and automation.
How Digitization and AI Are Transforming OSS:BSS Capabilities in Telecom.pdf